1. Introduction

Welcome to ConsultExperts's Privacy Policy. This policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our consultation services.

We value your privacy and are committed to protecting your personal data. Please read this privacy policy carefully to understand our practices regarding your personal data and how we will treat it.

2. Information We Collect

We may collect several different types of information for various purposes to provide and improve our service to you:

2.1. Personal Data

While using our services, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. This personal information may include, but is not limited to:

• Name and contact details (email address, phone number, business address)
• Business information (company name, job title, industry)
• Financial information necessary for payment processing
• Information provided during consultations and in forms on our website

2.2. Usage Data

We may also collect information on how our website is accessed and used. This usage data may include:

• Your computer's IP address
• Browser type and version
• Pages of our website that you visit
• Time and date of your visit
• Time spent on those pages
• Other diagnostic data

2.3. Cookies

We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

3. How We Use Your Information

ConsultExperts uses the collected data for various purposes:

• To provide and maintain our services
• To notify you about changes to our services
• To provide customer support
• To gather analysis or valuable information so that we can improve our services
• To monitor the usage of our services
• To detect, prevent and address technical issues
• To provide you with news, special offers and general information about other services and events which we offer

4. Legal Basis for Processing Personal Data

We will only collect and process your personal data where we have a legal basis to do so. Our legal basis depends on the services you use and how you use them. This means we collect and use your information only where:

• We need it to provide you with our services, including operating our services, providing customer support, and protecting the safety and security of our services
• It satisfies a legitimate interest (which is not overridden by your data protection interests)
• You give us consent to do so for a specific purpose
• We need to process your data to comply with a legal obligation

5. Data Retention

ConsultExperts will retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your personal data to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies.

We will also retain usage data for internal analysis purposes. Usage data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our service, or we are legally obligated to retain this data for longer periods.

6. Data Transfer

Your information, including personal data, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

If you are located outside France and choose to provide information to us, please note that we transfer the data, including personal data, to France and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

ConsultExperts will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your personal data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

7. Your Data Protection Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data:

• The right to access - You have the right to request copies of your personal data.
• The right to rectification - You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The right to erasure - You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing - You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to object to processing - You have the right to object to our processing of your personal data, under certain conditions.
• The right to data portability - You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: [email protected]

8. Security of Data

The security of your data is important to us, but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.

9. Service Providers

We may employ third-party companies and individuals to facilitate our service ("Service Providers"), to provide the service on our behalf, to perform service-related services, or to assist us in analyzing how our service is used.

These third parties have access to your personal data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the bottom of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• By email: [email protected]
• By phone: +33 642 719 508
• By mail: 12 Rue de Rivoli, Paris, France